Anyone else receive a letter like this from OUC? It goes something like this:

Dear Valued Customer:

Due to a computer error, the St. Cloud utility taxes that appear on your monthly OUC bill were under billed from October 2007 to January 2008. We have corrected the error and an adjustment will appear on your May 2008 bill.

No late fees were assessed to your account, and we sincerely apologize for any inconvenience this may have caused. It is extremely important to OUC that all of our customers receive accurate bills in a timely manner.

Please contact OUC Customer Service at 407.957.7373 with any questions you may have.

Sincerely,

St. Cloud Customer Service

There of course is no mention of exactly what type of computer error occurred, or what amount might be considered an “adjustment” so we are wondering if anyone else has any insight? What are your thoughts?

Please feel free to comment below…